Last Updated: 13 September 2023
1. Introduction
Welcome to Zavora Lodge. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website [https://zavoralodge.co.mz] and our accommodation services.
2. Information We Collect
We may collect the following types of personal information when you use our website and services:
2.1. Personal Information You Provide
- Contact Information: Name, email address, phone number, and postal address.
- Reservation Information: Dates of stay, room preferences, and special requests.
- Payment Information: Credit card details, billing address, and other payment-related information.
2.2. Automatically Collected Information
- Log Data: Information about your device, browser type, IP address, and pages you visit on our website.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. For more details, please refer to our Cookie Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your reservations.
- To communicate with you about your bookings, inquiries, and other relevant matters.
- To improve our website, services, and customer experience.
- To send you marketing communications if you have opted in to receive them.
- To comply with legal obligations and protect our rights and interests.
4. How We Share Your Information
We may share your personal information with:
- Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our accommodation services, such as payment processors and booking platforms.
- Legal Requirements: We may disclose your information when required by law, such as in response to a court order or government inquiry.
- Business Transfers: If we undergo a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
5. Data Security
We take reasonable measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission over the internet or electronic storage is entirely secure.
6. Your Choices and Rights
- You may update or correct your personal information by contacting us.
- You can unsubscribe from our marketing communications by following the opt-out instructions provided in the emails.
- You have the right to request access to your personal information and to ask us to delete it, subject to legal requirements.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@zavoralodge.co.mz.
By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not use our website or provide us with your personal information.